Terms and Conditions

We do not store credit card details nor do we share customer details with any 3rd parties

Purchasing Policy

Our goal at Jazz Events Limited t/a Jazz Events, is to make your purchasing experience easy, efficient and fair, so we can get your products or tickets to you as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on our websites – this purchase policy incorporates our Terms of Use by this reference.

If you do not agree with any part of our terms and conditions please do not place an order.

Jazz Events Ltd sells its own products as well as products on behalf of promoters and other companies, which means we do not necessarily set the product prices. Policies set forth by our clients, such as venues and promoters, prohibit us from issuing exchanges or refunds after a purchase has been made, or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. Tickets purchased on our websites may be subject to a per ticket service charge and a non-refundable per order processing fee. When purchasing tickets on our websites, you may be limited to a specified number of tickets for each event. This amount is indicated on the order tickets page and its verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

Delivery

We aim to dispatch tickets as soon as possible. We are not able to necessarily be specific with exact dates of dispatch - this is dependant on each type of event although are generally dispatched no sooner than 6 weeks before an event. Occasionally, for some events, the tickets may not be dispatched until very close to the event date. Tickets will be sent using the method selected at checkout, if an insured delivery option is selected you will be sent a tracking url when they have been dispatched. If your tickets have not arrived five days before the show or, if you are travelling, five days before you leave, please contact us. Please include your booking confirmation code, the full name and address submitted with the booking, and details of the event.

Event cancellations and amendments

Occasionally, events are cancelled or postponed by the promoter or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.
For information about a purchase you’ve made please email info@jazzevents.co.uk quoting your order id.

Cancellations, Refunds and Exchanges

As part of our ticket purchasing policy we regret that we cannot cancel, exchange, refund or transfer tickets unless the event in question has been either cancelled or rescheduled.

If during your booking, you provided us with a valid email address or phone number, we will automatically attempt to contact you to inform you of the refund or exchange procedures if it is cancelled or rescheduled.

Cancelled Events - For the majority of cancelled events (please see individual events policies where appropriate), Jazz Events Ltd will issue a full refund automatically without you needing to return the tickets. Refunds are normally issued within 28 days of Jazz Events Ltd receiving notification of the cancellation and you should see the appropriate credit on your card statement.

Rescheduled Events - (Please see individual events policies as this may change). If an event is rescheduled and you wish to receive a refund, you must contact us to specifically request this in advance of the new date - otherwise your tickets will remain valid.

If you wish to receive a refund for rescheduled events, you will need to return all tickets in your original booking to us at the address below. Please ensure that all tickets in the booking are safely returned to us. Failure to do so will cause a delay or prevent a refund being issued. If some members of your party still wish to attend please enclose a note informing us of this and we’ll be in touch to rebook these for you.

The address to return tickets to is:
Jazz Events
Ticket Refunds
2 Marcher Court
Sealand Road
Chester
CH1 6BS

If you have not yet received your tickets, please contact us with the request including details of your booking.

Your refunds request must be received no later than 24 hours before the new event date for a refund to be issued. Unfortunately, we are unable to process any requests received after this time.

Other useful Information - If you did not purchase your ticket from Jazz Events but another seller, you will need to go back to them direct for instructions on obtaining your refund.

If you’re unsure of who you made your purchase with, the name of the ticket seller should appear on the statement of the card used to make the purchase beside any debited amount.

Ticket Terms and Conditions

  1. For all intents and purposes the term 'Ticket' is used here to describe a method by which to gain entry to an event. It may be a paper based ticket, wristband, email, e-ticket etc.
  2. Your ticket is issued subject to the Rules and Regulations of the venue, event organiser and promoter. Full details are available on each of our event websites.
  3. Please check your ticket(s) as mistakes cannot always be rectified.
    While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you already paid the incorrect ticket price for the tickets, you will receive a full refund from us.
  4. It is the responsibility of the ticket holder to ascertain whether an event has been cancelled and the date and time of any re-arranged event. If an event is cancelled or scheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the event organiser. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of the event.
  5. The management reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue, event organiser or promoter. The management may on occasions have to conduct security searches to ensure the safety of the patrons.
  6. Every effort to admit latecomers will be made, but late admission cannot always be guaranteed.
  7. We regret that unless paragraph 16 applies, tickets cannot be exchanged or refunded after purchase. Jazz Events Ltd cannot be held responsible for any tickets, which are lost or stolen reserves the right  to cancel ticket bookings which it reasonably suspects to have been fraudulently.
  8. Tickets are sold subject to the management’s right to alter or vary the program due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
  9. Unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
    A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Event Provider, provided that even if such consent is obtained, use of Jazz Events Ltd and specific event trademarks and other intellectual property is subject to Jazz Events Ltd’s consent.
    The Event Partner and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not effect any right or remedy that a third party has which exists or is available apart from that Act.
  10. The venue may operate a No Smoking policy.
  11. The unauthorized use of photographic and recording equipment ‘may’ be prohibited. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink may also be prohibited (please check with each individual event).
  12. Promoter, Venue Management and Jazz Events Ltd accept no responsibility for any personal property.
  13. Patrons should be advised that official merchandise is usually only available inside the venue.
  14. The ticket holder has a right only to entrance of a value corresponding to that stated on the ticket.
  15. It is the responsibility of the ticket holder to get a pass-out (or equivalent depending on the event) or there will be no-admissions of any kind.
  16. Ticket holders consent to filming and sound recording as members of the audience.
  17. If an event is rescheduled or cancelled please see our Cancellations, Refunds and Exchanges
  18. All of the terms and conditions are governed by English Law and any disputes arising out of any transaction with Jazz Events Ltd are subject to the exclusive jurisdiction of the English courts.
  19. The ticket holder must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.
  20. Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the venue or event management to eject you from the venue.
  21. Tickets may be restricted to a maximum number per person, per household, discount/coupon usage or payment method. We reserve the right to cancel tickets purchased in excess of this number.

Ticket Frequently Asked Questions:

Tickets have not arrived yet

Tickets are generally dispatched no sooner than 6 weeks before an event. Occasionally, for some events, the tickets may not be dispatched until very close to the event date.

There can be a number of reasons for delays of this sort. Typically, this is due to the tickets for an event needing to be printed on special stock, where the promoter, event organiser or the venue have insisted that we use stock supplied by them, instead of our own. This can result in delays if we have to wait for this stock to arrive before we can commence fulfilling orders.

If your tickets have not arrived five days before the show or, if you are travelling, five days before you leave, please email tickets@jazzevents.co.uk. You will need to include your booking confirmation code, the full name and address submitted with the booking and details of the event.

Service Fees

What’s the difference between the Service Charge, Processing Fee and Delivery Cost?
Service charges are applied per ticket and not all tickets will necessarily have one.  Order processing fees and delivery costs, are applied once per order, regardless of the quantity of tickets being purchased.

Why are these charges levied?
These charges pay for our credit/debit card processing services, merchant fees, distribution network, installation and maintenance of computer hardware and software, telephone lines, labour and all the other costs associated with a ticket transaction.
If delivery costs are incurred, these will be included as either a processing fee or delivery cost.

How much are these charges and fees? 
We negotiate our charges with venue operators, promoters and others based on the costs involved in both their presentation of the event and our services with respect to the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event.

Group Bookings
It’s rare for us to be able to offer group booking discounts. However, if you have a large group of people who want to attend specific event please email tickets@jazzevents.co.uk including the number you require to book and the event you wish to attend.

General Terms and Conditions

Covering the websites of Jazz Events Ltd.

1. Acceptance Of Terms

This is a Website of Jazz Events Ltd. (“Jazz”). Use by you of this Website and any other websites operated by Jazz to which this Website is linked (the "Jazz Sites"), together with all of the functions on or in or available from this Website or any other Jazz Site (including, without limitation all chat forums, bulletin boards or other forms of communication) is subject to the following terms and conditions ("Terms and Conditions") and any other terms and conditions contained on, in or available through a Jazz Site.

2. Content

The copyright in the material contained on, in, or available through this Website or any Jazz Site excluding the Content (as defined in paragraph 3) but including all other information, data, text, sound, photographs, graphics, video messages or other materials and the selection and arrangement thereof, and all source code, software compilations and other material (“Material”) is owned by Jazz. All rights are reserved. You do not have any right, interest or title in or to the Material unless otherwise expressly indicated.

The trademarks, service marks, and logos (“Trade Marks”) contained on or in this Website or any other Jazz Site are registered and owned by Jazz. Save as expressly stated, you do not have any right to use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trade Marks without the prior written consent of Jazz.

You are permitted to print or download extracts of the Material for your personal use only provided that each copy contains a notice that the Material is owned by or licensed to Jazz. None of the Material may be used for any commercial or public use.

Save as expressly stated or as necessary to view, print or download extracts of the Material for personal use, none of the Material may be copied, edited, varied, reproduced, published, displayed, distributed, stored, transmitted, commercially exploited or disseminated in any form whatsoever without the prior written consent of Jazz.

3a. Content submitted to the website

Information, data, text, music, software, sound, photographs, graphics, video, messages or other materials may be posted, emailed or uploaded (in public or privately) on to designated areas of this Website. Any information, data, text, music, software, sound, photographs, graphics, video, messages or other materials which are posted or uploaded on to this Website or any other Jazz Site or otherwise transmitted through this Website or any other Jazz Site by any visitor to this Website is referred to as “Content”. Jazz does not control the Content and, as such, is not responsible for it in any way whatsoever. In particular, Jazz does not guarantee the accuracy, integrity or quality of such Content. Jazz shall have the right (but not the obligation) in its sole discretion to delete, edit, lock, move or remove any Content without notice. Without limiting the foregoing, Jazz shall have the right without notice to record the IP address from which any Content is posted or uploaded to or otherwise transmitted through this Website or any other Jazz Site and to lock or remove any Content which violates these Terms and Conditions or is or may be irrelevant, out of date, inappropriate or objectionable in any way whatsoever or in respect of which Jazz receives any complaint (whether valid, justified or not).

If you upload, post or otherwise transmit any Content to a public part of this Website or any Jazz Site (including, without limitation, if you post a message to a bulletin board or chat forum, upload files, input data, or engage in any other form of communication through this Website or any other Jazz Site) you are wholly responsible for it. You hereby: (a) grant Jazz an irrevocable, perpetual, royalty-free right to use, distribute, copy, edit, adapt, license, distribute, transmit, publish, publicly perform or display any such Content in any form or medium anywhere in the World; and (b) irrevocably and unconditionally waive any moral rights or similar rights you have in any Content pursuant to the Copyright, Designs and Patents Act 1988 (as amended, superseded or replaced from time to time) (the “Act”) or equivalent legislation anywhere in the World.

3b. Content submitted for promoting our Event(s)

Any content, information, data, text, music, software, sound, photographs, graphics, video, messages or other materials that may be posted, emailed or uploaded (in public or privately) for promoting our event, is only done so in the knowledge that information submitted has full copyright by the supplier, and/or that they have been granted permission for the use of said content. Jazz does not take responsibility for any content used or unused that does not have the correct usage permission and that all responsibility falls to the originator of the content.

Any content, information, data, text, music, software, sound, photographs, graphics, video, messages or other materials that may be posted, emailed or uploaded (in public or privately) for use in the magazine, is only done so in the knowledge that information submitted has full copyright by the supplier, and/or that they have been granted permission for the use of said content. Jazz does not take responsibility for any content used or unused that does not have the correct usage permission and that all responsibility falls to the originator of the content.

4. Links To Third Parties

This Website and other Jazz Site may contain links to websites operated by third parties (“Third Party Websites”). Jazz does not have any influence or control over any such Third Party Website and, unless otherwise stated, is not responsible for and does not endorse any Third Party Website or its availability or contents or any agreement or understanding you enter into with a third party through a Third Party Website.

5. Member Conduct

You agree that when using the Website or any other Jazz Site you will not:

a. Upload, post or otherwise transmit Content which violates the rights (including, without limitation, the intellectual property rights) of a third party or which is unlawful, harmful, threatening, abusive, argumentative, hateful, offensive (whether in relation to sex, race, religion or otherwise) harassing, defamatory, vulgar, obscene, indecent, libellous, invasive of another's privacy or contains any illegal content;

b. Harvest Content or IP addresses or upload, post or otherwise transmit any Content which contains software viruses or any other files or programs that may interrupt, destroy or limit the functionality of this Website or any other Jazz Site or any networks connected to this Website or any Jazz Site or another's computer, or that contains any chain letters, pyramid-selling schemes, bulk mail, junk mail or similar; or

c. Upload, post or otherwise transmit any Content for any commercial or business purpose including (without limitation) any Content which contains any advertising or promotional materials; or

d. Restrict or in any way inhibit any person from using this Website or any Jazz Site;

e. Upload, post or otherwise transmit any Content which is un-necessary and/or repetitive including any Content which repeats that previously uploaded, posted or transmitted by you or another visitor, unless absolutely necessary; or

f. Upload, post or otherwise transmit any Content to a part of this Website or any Jazz Site which is irrelevant to the subject matter or the Content; or

g. Upload, post or otherwise transmit any Content to this Website or Jazz Site using an e-mail address provided by a free account service such as hotmail; or

h. Register yourself as a member of this Website, the forum provided through this Website, or to receive any newsletter or other service under more than one user name and/or user account number without the consent of the Website editor or the forum moderator; or

i. Use this Website or any other Jazz Site in a manner that is inconsistent with these Terms and Conditions and/or any relevant laws and regulations in force from time to time; or

j. Breach the terms of any suspension or ban or seek alternative access.

You acknowledge that you are solely responsible for maintaining a secure password for the purpose of gaining access to the member sections of this Website or any other Jazz Site.

You agree to indemnify Jazz in full and on demand from and against any loss, damage, costs or expenses which they suffer or incur directly or indirectly as a result of your use of this Website or any other Jazz Site other than in accordance with these Terms and Conditions.

6. Jazz Privacy Policy

If you provide information to Jazz on or through this Website or any other Jazz Site, Jazz will use it in accordance with the terms of its privacy policy. That privacy policy forms part of these Terms and Conditions and by using this Website or any other Jazz Site you acknowledge and agree that you have read and accept the terms of that privacy policy.

7. Disclaimer / Liability

Use of this Website, any other Jazz Site and their facilities, Third Party Websites, links to the Third Party Websites, and any Material and Content is at your own risk. To the maximum extent permitted by law: (a) Jazz disclaims all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to this Website, any other Jazz Site, Third Party Websites, links to Third Party Websites, Material and Content; and (b) all implied warranties, terms and conditions relating to this Website, any other Jazz Site, Third Party Websites, links to Third Party Websites, Material and Content (whether implied by statue, common law or otherwise), including (without limitation) any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose and title are, as between Jazz and you, hereby excluded. Jazz will not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with this Website, any other Jazz Site, any Third Party Websites, links to Third Party Websites, the Material, Content, or any products or services offered on or through this Website or any other Jazz Site or Third Party Website, whether by Jazz or on its behalf, for any:

a. economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or

b. loss of goodwill or reputation; or

c. special or indirect or consequential loss.

If Jazz is liable to you directly or indirectly in relation to this Website, any other Jazz Site, any Third Party Websites, links to Third Party Websites, the Material, Content, or any products or services offered on or through this Website or any other Jazz Site or Third Party Website, that liability (howsoever arising) shall be limited to the sums paid by you in consideration for Jazz granting you membership to this Website.

Nothing in these Terms and Conditions shall be construed as excluding or limiting the liability of Jazz or its group companies for death or personal injury caused by its negligence or for any other liability which cannot be excluded by English law.

8. Access Restriction

Jazz reserves the right in its sole discretion to deny you access to this Website or any Jazz Site, or any portion thereof, without notice and for any reason including, without limitation, if you fail to comply with any clause 5 (Member Conduct) or any other provision of these Terms and Conditions. In particular, Jazz may deny you access to this Website or any other Jazz Site if Jazz exercises its right to lock any discussion topic to prevent further discussion, following submission of Content relating to that topic by you.

9. Online Competitions

If you take part in any competition which is run on or through this Website or any Jazz Site ("Competition"), you agree to be bound by the Online Competition Rules and any other rules specified by Jazz from time to time ("Competition Rules") and by the decisions of Jazz, which are final in all matters relating to the Competition. Jazz reserves the right to disqualify any entrant and/or winner in its absolute discretion without notice in accordance with the Competition Rules.

10. General

These Terms and Conditions (as amended from time to time) constitute the entire agreement between you and Jazz concerning your use of this Website or any other Jazz Site and supersede any previous arrangement, agreement, undertaking or proposal, written or oral between you and Jazz in relation to such matters. Jazz reserves the right to update these Terms and Conditions from time to time. If it does so, the updated version will be effective as soon as it is uploaded on to this Website. No other variation to these Terms and Conditions shall be effective unless in writing and signed by an authorised representative on behalf of Jazz.

These Terms and Conditions shall be governed by and construed in accordance with English law and you agree, for the benefit of Jazz, to submit to the exclusive jurisdiction of the English Courts.

If any provision(s) of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

Jazz’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Jazz in writing.

Unless otherwise expressly stated, nothing in the Terms and Conditions shall create any rights or any other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than you and Jazz.

Privacy policy

Use of Information
If you provide us with any personal information through this Website or any associated poll, survey or competition, we will use your information as set out in this policy and to: (a) provide you with any goods or services that you request and to monitor the provision of those goods and services; and (b) contact you about any goods or services from Jazz Events Ltd which may be of interest to you. If you do not wish to receive information about our goods and services or those of our group companies, please follow the unsubscribe instructions on the correspondence you receive or contact the Website editor.

Disclosure to third parties
We will not pass your information on to any third party for their use in promotion of their products. We may pass your information on to third parties who help us to organise and administer any competition, survey or poll that we run on or through this Website. Unless expressly stated in these individual policies, we will not disclose any of your details (email, address, phone) to any other person without your consent. Please note that if you upload or post any information to a part of this Website, we may use it in accordance with our website terms and conditions of use and it may be viewed and used by others.

Third party sites
This Website may contain a link to third party websites. We will not, unless agreed disclose personal information to the owners or providers of those third party websites.

Cookies
This Website may make use of 'cookies' and tracking software. Cookies are pieces of information that are stored by the browser on the hard drive of your computer. Cookies enable us and any person who advertises on our Website to provide features such as remembering certain of your information and your preferences. Cookies can be deleted from your hard drive or you can configure your web browser so that it rejects cookies. Rejection of cookies will not prevent you from using most of the features on this Website. If you experience any problems having deleted cookies, you should contact the supplier of your web browser. The tracking software monitors traffic patterns and site usage so that we can design and develop this Website to suit the needs and requirements of visitors to it.

Security
In accordance with our requirements under the Data Protection Act 1998, we shall use reasonable endeavours to implement security procedures to help prevent unauthorised access to your information. However, Jazz Events Ltd shall not be liable for any attempt to hack or crack or otherwise gain access to any part of this Website including any of your information.
We do not store credit card details nor do we share customer details with any 3rd parties

Usage of information
We may disclose your information if we are required to do so by any law or other regulatory or government authority.

Corrections/updates
If we hold any of your information and that information is incorrect in any respect, you can e-mail the Website editor and the information will be corrected as soon as reasonably possible.

Policy changes
By using this Website you agree to the terms of this privacy policy and our website terms of use. We may amend this privacy policy and our website terms of use from time to time. If we do so, we will post an updated version on this Website.

Tell us What You Think

We’re constantly looking to make improvements to the site and we greatly value your opinion.

If you’ve have any constructive feedback or suggestions, we’d like to hear from you at feedback@jazzevents.co.uk